Last Updated September 29, 2010


I. Order Acceptance
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; product or ingredient restrictions mandated by local, state, national or international regulations; or problems identified by our credit and fraud avoidance group. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit or debit card has been charged, we will issue a credit to your card in the amount of the charge.

II. Order Returns
You may return any item purchased from give Focal Fox for any reason within thirty (30) days of purchase. For online and catalog orders, the Product ship date is the date of purchase .Focal Fox will refund 110% of the purchase price for the first item. You will receive a full (100%) refund for all additional items. You may mail the Product and receipt to: Focal Fox, ATTN: Returns, 2643 Junior Ave. Apopka, FL 32712. Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the Product, you are responsible for the cost of return shipping, and we must physically receive the return within the 30 day period. Focal Fox reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

III . Contact Us

Via Fax:
1(800)-974-3691

Via Telephone:
1(800)-974-3691

Hours of operation:
Monday - Friday 9:00 AM - 9:00 PM EST